Grievance Policy & Overview

Our commitment is to transparency. We ensure all learners have a safe, supportive environment to voice concerns. This policy outlines how we handle feedback and ensure every voice is heard with respect and professional care.

Step-by-Step Resolution

01

Talk with Person Involved

Many concerns can be resolved quickly through direct conversation. Students are encouraged to first raise the issue with the instructor or staff member most directly involved. If that is not appropriate or does not resolve the matter, the student may file a formal complaint as described below. A conference at this step is not required before filing a formal written complaint.

02

Formal Review Process

A student may file a formal complaint in writing with the School Director (Executive Director of Academic Programs). Upon receipt of a written complaint, the institution will:

conduct a review of the concern;
take appropriate action based on the findings; and
provide a written response to the student within ten (10) business days of receipt of the complaint.

All formal complaints and resolutions will be documented and maintained in institutional records.

03

File Complaint with TWC

This school has a Certificate of Approval from the Texas Workforce Commission (TWC). The TWC-assigned school number is: 62989.

Notification of Complaint to the Texas Workforce Commission

A student who is dissatisfied with the school director's response can file a complaint with the Texas Workforce Commission:

Texas Workforce Commission
Career Schools and Colleges, Room 226T
101 East 15th Street
Austin, Texas 78778-0001
Phone: (512) 936-3100

Information on filing a complaint with TWC can be found on TWC's Career Schools and Colleges Website at texasworkforce.org/careerschools.

Reach Our Team

Dr. Tera Torres

Tera.Torres@kolbeschool.com

Main Office

346-916-6466